Wine Steward – Ellerman House

Providing personalised wine and beverage service in line with the Ellerman House guest offering, striving for the highest possible wine culture and unique guest experience.   DUTIES WILL INCLUDE:

  • Ensuring set up is done:

–      Lunch, dinner and functions –      Glasses, decanters, gueridon –      Wine tasting –      Bar and cocktail setup – equipment,  glassware & stock (including stock rotation – FIFO)

  • Daily hosting of tastings for guests
  • ses, decanters, gueridon v  Wine tasting v  Bar and cocktail setup – equipment,  glassware & stock (including stock rotation – FIFO)
  • Daily hosting of tastings for guests
  • Engaging guests in conversations about personal wine preferences, items on the food menu etc, resulting in wine recommendations, as opposed to mere order taking. This includes guided trips to the wine cellars.
  • Serving wine & champagne and ensuring regular top up during service
  • Ensure that all drinks are served in the correct glasses, at the correct temperature and where applicable with the correct garnish.
  • Maintaining a high profile and tactful personal manner with guests during service times
  • Offering digestifs after dinner
  • Liaising with the Executive Chef with regards to menu items, in order to ensure best possible wine pairing experience for guests, and communicating suggestions to other service staff
  • Promoting the EH wine tours – Stellenbosch and Constantia
  • Planning and Organising the wine tour, for interested guests
  • Receiving, checking and unpacking orders – inform Sommelier of any discrepancies
  • Keep wine cellars in immaculate appearance and order.
  • Daily stock takes of bar and assist in managing beverage and Wine stock for villas
  • Assist with monthly stock takes and investigate discrepancies in conjunction with Sommelier
  • Ensure that cellars are stocked (within par level quantities) and communicating shortages and ‘out of stocks’ to Sommelier
  • Monitor temperature and humidity on daily basis, to ensure ideal conditions for ageing and service
  • Keep cellars stocked in a clean and orderly (and universally understandable for other staff members) manner
  • To keep abreast of wine industry innovations, trends, new suppliers and products at all times

REQUIREMENTS:

  • Excellent knowledge about South African wines, wine regions and vineyards, varietals, vintages
  • Knowledge of international wines
  • Knowledge of bar set up and cocktails, beers, spirits
  • Knowledge of cellar management
  • Must be able to speak with authority – e.g. know when wines are too young, or have gone bad.
  • Charming
  • Finesse
  • Mature
  • Sophisticated
  • Well travelled
  • Great etiquette
  • Excellent guest relations skills and an obsession with service
  • Must be able to Multi-Task
  • Must be flexible
  • Must be able to plan and organise effectively
  • Excellent interpersonal skills – Must be able to communicate with international guests
  • Fluent in spoken and written English
  • Excellent attention to detail
  • Excellent time management
  • Computer literate, including MICROS, Word, Excel, OPERA (beneficial)
  • Must be of sober habits
  • Neat and presentable

QUALIFICATIONS & EXPERIENCE

  • Completion of a formal wine qualification, preferably internationally recognized, e.g. WSET Level 3
  • Minimum 3 years industry related (wine service) practical experience in a 5* or similar environment.

Please forward applications to adelebirch@ellerman.co.za . Closing dates for applications – 5 December 2014.    

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